Return & Refund Policy

Last Updated: August 28, 2026

At Modern Vibes, we value our customers and want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible under this policy, you may request a return, exchange, or refund subject to the terms below.

1. Return Period

You may request a return or exchange within 7 days of receiving your order.

After 7 days, we may not be able to accept your return or exchange request unless the issue is related to a manufacturing defect or an error made by Modern Vibes.

2. Return Eligibility

To qualify for a return or exchange, the product must generally meet the following conditions:

• The product must be unused, unworn, and unwashed.
• The product must be in its original condition.
• Original tags, labels, and packaging should remain attached and intact.
• The product must not have been altered, damaged, stained, or otherwise misused.
• You must provide your original order details or order number.
• The return request must be submitted within the applicable return period.

We reserve the right to reject a return if the product does not meet these conditions.

3. Damaged or Defective Products

If you receive a product that is damaged or has a manufacturing defect, please contact us as soon as possible after delivery.

Please provide:

• Your order number
• Your name and contact number
• A description of the problem
• Clear photos and/or videos showing the damage or defect

Our team will review the issue and, where appropriate, arrange a replacement, exchange, or refund.

4. Wrong Product Received

If you receive a product that is different from what you ordered, please contact us within 7 days of delivery.

If the mistake was made by Modern Vibes, we will work with you to resolve the issue and may provide a replacement, exchange, or refund, subject to product availability.

5. Size Exchanges

If you ordered the wrong size, you may request an exchange within 7 days of receiving your order, provided that the product is unused, unworn, unwashed, and has its original tags and packaging.

Size exchanges are subject to availability.

If the requested size is unavailable, we may offer an alternative size, product, store credit, or refund where applicable.

6. Change of Mind

Returns due simply to a change of mind may be accepted at the discretion of Modern Vibes and only if the product meets all return conditions.

Customers may be responsible for return shipping costs in such cases.

Products that have been worn, washed, altered, damaged, stained, or used will generally not be eligible for a change-of-mind return.

7. Non-Returnable Items

The following products may not be eligible for return or exchange:

• Products that have been worn or washed
• Products without original tags or labels
• Products that have been altered or damaged after delivery
• Products with stains, odors, or signs of use
• Products returned after the applicable return period
• Items specifically identified as non-returnable at the time of purchase
• Certain promotional or clearance items, where stated

8. Sale and Promotional Items

Products purchased during a sale, clearance event, discount promotion, or special offer may have different return and exchange conditions.

If an item is marked as Final Sale or Non-Returnable, it will not be eligible for return or exchange unless it arrives damaged, defective, or incorrect.

9. Return Shipping

If a return is required because Modern Vibes sent the wrong product or the product arrived damaged or defective, we will review the situation and determine the appropriate return shipping arrangement.

For returns due to a customer's choice, such as ordering the wrong size or changing their mind, the customer may be responsible for the return shipping costs.

Original shipping charges may be non-refundable unless the return is due to an error or issue attributable to Modern Vibes.

10. How to Request a Return

To request a return or exchange, please contact our customer support team within the applicable return period.

Send us the following information:

Order Number: Your original order number
Customer Name: Your full name
Contact Number: Your phone number
Reason: The reason for your return or exchange
Photos/Videos: Required where the item is damaged, defective, or incorrect

Our team will review your request and provide instructions for returning the product if your request is approved.

Please do not send products back without contacting us first. Unauthorized returns may not be accepted.

11. Return Inspection

Once we receive the returned product, it may be inspected to confirm that it meets the conditions of this policy.

If the returned product is approved, we will proceed with the applicable refund, exchange, replacement, or other agreed resolution.

If the product does not meet the return requirements, we may reject the return and the product may be sent back to the customer.

12. Refunds

If your refund is approved, the refund will be processed using the applicable payment method or another method agreed upon with the customer.

The time required for the refund to appear in your account may depend on your bank, payment provider, or financial institution.

We are not responsible for delays caused by third-party payment providers or banks.

13. Partial Refunds

In certain situations, only a partial refund may be provided, including where a product has been returned in a condition that differs from its original condition but Modern Vibes determines that a partial refund is appropriate.

Any applicable deduction will be communicated to the customer before the refund is finalized.

14. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests can only be accepted if the order has not yet been processed or dispatched.

Once an order has been dispatched, it may no longer be possible to cancel it and the customer may need to follow the applicable return procedure.

15. Refused or Undelivered Orders

If an order is refused by the customer or returned to us because the customer provided an incorrect or incomplete delivery address, was unavailable to receive the order, or otherwise failed to accept delivery, additional shipping or handling charges may apply.

Any refund in such circumstances will be considered after the product has been received and inspected.

16. Lost or Damaged Returns

Customers are responsible for securely packaging products being returned.

Modern Vibes is not responsible for products that are lost or damaged during return shipping when the customer is responsible for arranging the return.

We recommend using a reliable courier service with tracking when returning an item.

17. Exchanges

Exchanges depend on product and size availability.

If the requested replacement is unavailable, Modern Vibes may offer another available option, store credit, or a refund where applicable.

18. Policy Changes

Modern Vibes reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will be posted on this page with an updated "Last Updated" date.

The policy applicable to your purchase will generally be the policy in effect at the time your order was placed, subject to applicable law.

19. Contact Us

If you have any questions regarding returns, exchanges, refunds, or your order, please contact us:

Modern Vibes

Email: Mdrnvibes@gmail.com
Phone: 0302 9469672

We appreciate your trust in Modern Vibes and are always happy to assist you with your order.